PRS Tech Center
In response to numerous customer requests, PRS is pleased to officially launch the PRS Tech Center (PTC) to provide factory repairs, set-ups, electronics upgrades, finish touch-ups and other services to the PRS family of players.
Here's how it works:
Create New PTC Work Order
Click the link above to fill out your PTC Work Order form online.
Our PTC staff can be contacted via email at custserv@prsguitars.com (Photos are required when inquiring about finish repairs), or at:
PRS Guitars
c/o PTC
380 Log Canoe Circle
Stevensville, MD 21666
We will review your request and return an email to you with a price quote and also schedule an appointment for your repair. Or you can speak to us directly by calling 410-643-9970.
The PTC staff are all highly skilled PRS craftsmen with many years of experience working in the Paul Reed Smith factory. Our knowledge encompasses all aspects of guitar construction and repair. No outside contractors are used for PRS factory repairs. Only PRS guitars will be accepted by the PTC. Guitars from other manufacturers cannot be serviced at our facility.
Services |
Price* |
| Set Up: Includes new nut, fret polish, pickup and bridge height adjustment, bridge intonation and a new set of strings | $150 |
| All the services of the above Set Up along with leveling and crowning of the frets | $200 |
| Convert 5-way switch to 3-way toggle with push/pull tone pot | $125 |
| 57/08, 59/09, 53/10 or DGT pickups installed | $475 |
| Re-fret using standard PRS wire or the larger DGT-style wire | $450 |
| Install supplied pickups | $100 |
| Finish Repairs | Starting at $75 |
and more...
Please note: all quoted prices are estimates only. The final cost of the repair will be determined after a hands-on evaluation of the actual guitar.
Example Work
The headstock was broken on this ’91 Custom 24 and someone attempted to repair it. The headstock angle was reset incorrectly so a string tree was added to try to compensate for the improper angle.
When the guitar was sent back to the PRS factory, we removed the headstock, set the correct angle, filled the holes from the string tree, replaced the original tuners and refinished the headstock. We were able to save the original headstock logo as well!
Before
After
